The Zoom platform experienced a significant outage due to a miscommunication between its domain registrar, MarkMonitor, and GoDaddy. This error led GoDaddy to mistakenly shut down the zoom.us domain, raising concerns about dependency on domain registrars and the risks involved. Users expressed frustration regarding insufficient SLA (Service Level Agreement) compensations relative to the financial impact of such outages. Discussions also highlighted the tendency for companies to be overly reliant on certain TLDs, with some users advocating for broader domain strategies to mitigate risks. Notably, a report from ThousandEyes analyzed the outage, emphasizing the role of DNS issues in service disruptions. Interestingly, some users noted an increase in productivity during the downtime, hinting at the complex relationship between software reliability and user habits.