The introduction of the 1-800-ChatGPT service is providing a new way for users to interact with AI without the need for apps or accounts, mimicking the functionality of traditional phone services like GOOG411. Users appreciate the ease of accessing ChatGPT through familiar platforms like WhatsApp, particularly among older demographics who prefer voice commands. While there are concerns about background noise affecting interaction quality and AI performance, there's notable excitement for potential innovations like fax support for multimodal prompts and customizability of AI responses. The nostalgia for the 90s dot-com boom is evident, indicating a growing trend in the accessibility of AI technology.