The post discusses the challenges and experiences involved in getting a Dedicated Internet Access (DIA) circuit installed at home, with a particular focus on the complexities of service level agreements (SLAs) and the realities of fiber optic connections. Many comments express skepticism about the reliability of ISPs and their SLAs, pointing out that actual uptime can be impacted by factors such as physical damage to infrastructure. Users also share personal anecdotes regarding the high costs and challenging negotiations required to get a dedicated fiber connection. There’s a recurring theme of frustration with ISP customer service, especially when it’s outsourced. Additionally, some users express a desire to learn more about networking, specifically Border Gateway Protocol (BGP), but feel that the necessary resources or systems may be inaccessible to those just starting out. The discussions also hint at the oversubscription practices of ISPs and the complexities of bandwidth allocation in fiber optic networks.