The recent controversy surrounding Cursor IDE's implementation of an AI Support Agent that created confusion over a lockout policy has resulted in significant user cancellations. This incident highlights existing concerns about AI hallucinations in customer support settings. Users expressed distrust towards the company's narratives and blamed AI for the mishap, hinting at a deeper issue with the reliability of AI in managing customer service. Users also shared frustrations with Cursor's performance and hinted at transitioning to alternatives like Roo and Cline, indicating a shift in user preferences due to these troubles. Overall, resignations from the platform reflect a broader concern over reliance on AI in business operations and the potential repercussions for companies that fail to address these issues.