UnitedHealth has been facing significant backlash from customers and industry observers regarding its claim denial practices. The company's size makes it a focal point for complaints, although smaller insurers, like Cigna, engage in similar behaviors. Some users suggest that resolving the issue is simple—by reducing the number of claim denials and considering refunds for premiums. Additionally, there's a call for executive compensation adjustments during this period to demonstrate commitment to customer satisfaction rather than focusing solely on profit margins.