UnitedHealth has engaged a defamation law firm to tackle social media criticisms regarding its practices, particularly concerning a recent incident where a physician received a threatening letter for discussing a denial of patient care on social media. The company's strategy appears defensive, coinciding with rumors of impending layoffs and aims to mitigate reputational damage rather than address underlying quality issues in their services. Commenters express skepticism about the company’s priorities, questioning if resources could be better allocated to reduce claim denials rather than paying legal fees.