Recently, AWS has implemented a change that requires a Premium Support plan to access certain knowledge base articles, a move that has sparked significant backlash within the community. Many users are expressing their discontent, labeling the decision as short-sighted and potentially damaging to user experience. Discussions on forums like Reddit highlight concerns about the cost and effectiveness of AWS's Premium Support, with some users citing substantial expenses incurred for inadequate support on issues that originated from AWS's end. The general sentiment is that monetizing essential documentation feels unethical, and there are fears this trend could spread throughout the industry reminiscent of gaming monetization strategies such as loot boxes and DLCs. Some users reminisce about times when software documentation was accessible without additional costs, questioning the need for premium documentation altogether. Anecdotal evidence in the comments suggests that the shift towards paid documentation could alienate customers, particularly smaller companies that rely on accessible resources.