HP has decided to discontinue its controversial 15-minute wait time policy for customer support calls following significant backlash from customers. Users expressed anger over the perceived lack of respect and commitment to customer service, citing frustrations with HP's products and support options. Many commenters declared their intention to never purchase HP products again, attributing the company's decline in customer service to past management decisions and an emphasis on profit over customer care. Users feel that HP has strayed far from its historic reputation as a customer-centric technology company, especially criticizing management for their poor decision-making. The consensus among comments is a strong distrust of HP and disappointment in its current stance toward customer relations.